Privacy Policy — Servora

1. Who we are

Servora is an inventory management and POS platform for hospitality businesses, operated by Servora Ltd. When this policy refers to "we", "us", or "our", it means Servora Ltd. Our registered address and data controller details are available at [email protected].

2. Information we collect

Account information: name, email address, business name, and billing details provided at sign-up.
Usage data: pages visited, features used, session duration, and device/browser information collected automatically.
Business data: menu items, inventory records, orders, and staff information you enter into the platform.
Communications: messages you send to our support team.

3. How we use your information

To provide, operate, and improve the Servora platform.
To send transactional emails such as invoices, receipts, and security alerts.
To respond to support requests and troubleshoot issues.
To send product updates and marketing communications where you have consented.
To comply with legal obligations and enforce our Terms of Service.

4. Legal basis for processing

We process your personal data under the following lawful bases: performance of a contract (to deliver the service you signed up for), legitimate interests (to improve our platform and prevent fraud), compliance with legal obligations, and consent (for marketing communications).

5. Data sharing

We do not sell your personal data. We share data only with trusted sub-processors required to deliver our service (cloud hosting, payment processing, email delivery) under strict data processing agreements. A full list of sub-processors is available on request.

6. Data retention

We retain your account data for as long as your account is active. After account closure, data is retained for 90 days before deletion, except where longer retention is required by law.

7. Your rights

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your personal data where no legal basis for retention exists.
Portability: receive your data in a structured, machine-readable format.
Objection: object to processing based on legitimate interests.
Restriction: ask us to limit how we use your data while a dispute is resolved.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences at any time through your browser settings or our cookie banner.

9. Security

We use industry-standard safeguards including TLS encryption in transit and AES-256 encryption at rest. Our security practices are described in detail on our Security page.

10. Changes to this policy

We may update this policy from time to time. We will notify you by email and update the "Last updated" date at the top of this page. Continued use of Servora after changes constitutes acceptance.